Voila Review Review
4.4 (15,000+ reviews) on Trustpilot
Voila Review
4.4 (15,000+ reviews) on Trustpilot
Voilà Overview
Voilà is an online grocery delivery service that brings full-basket supermarket shopping — fresh produce, meat, dairy, frozen, pantry, household and pharmacy — to your door, typically in same-day or next-day delivery windows. In this Voilà review by thebusinesstrades.com, we cover the Voilà online experience, weekly flyer specials, family-pack pricing, click-and-collect option, substitution policies and how delivery fees stack up against Walmart Grocery, Instacart and Amazon Fresh. We focus on what's good for weekly grocery hauls and which categories tend to win or lose on price and freshness.
Voilà Features – What You Get
Voilà differs from Instacart and Amazon Fresh because it is operated as a direct supermarket online service, not a third-party shopper marketplace. These features matter most when comparing it to other grocery delivery options.
- Full 30,000+ SKU supermarket range online.
- Same-day or next-day 1-2 hour delivery windows.
- Weekly flyer specials honoured online.
- Click-and-collect curbside pickup option.
- Recurring list and one-tap re-order.
- Per-item substitution preferences.
- Loyalty points on online orders.
- Freshness/quality satisfaction guarantee.
Top Voilà Delivery Features
Fresh Produce
Meat & Seafood
Dairy & Eggs
Bakery
Frozen
Pantry & Snacks
Household & Pharmacy
Baby & Pet
Voilà combines Sobeys-grade grocery selection with same-day delivery in temperature-controlled vans and full integration with the Scene+ rewards programme. Features include personalised substitutions, recipe-led meal planning, the Voilà Pass annual subscription for unlimited delivery and contactless drop-off across all serviced Canadian regions.
Voilà Pricing Plans
Voilà is an online grocery service, so product prices match in-store supermarket pricing with weekly flyer specials honoured online. There is a $35 minimum order, and standard delivery fees vary by the time slot you book (shown on the booking page) with no hidden service fees. For frequent shoppers, the Voilà Delivery Pass unlocks unlimited free delivery. Prices below are taken directly from the official Voilà site (voila.ca) in Canadian dollars.
| Plan | Price | Details |
|---|---|---|
| Standard Delivery (Pay-as-you-go) | Varies by time slot | $35 minimum order; fee shown at booking; no hidden service fees, tipping optional |
| Anytime Delivery Pass — 1 Month | $9.99 / month | Unlimited free delivery 7 days a week |
| Anytime Delivery Pass — 6 Months | $54.99 ($9.16 / month) | Unlimited free delivery, billed every 6 months |
| Anytime Delivery Pass — 12 Months | $99.99 / year | 3-month free trial for new pass customers, then renews annually |
| Midweek Delivery Pass — 1 Month | $8.99 / month | Free delivery on Tuesdays, Wednesdays and Thursdays |
| Midweek Delivery Pass — 6 Months | $49.99 ($8.33 / month) | Midweek free delivery, billed every 6 months |
| Midweek Delivery Pass — 12 Months | $89.99 ($7.49 / month) | Best value midweek plan, billed annually |
Shoppers also earn Scene+ rewards points on orders. Voilà delivers in the Greater Toronto & Hamilton Area, Ottawa-Gatineau, Greater Montreal Area and Quebec City. Note: Prices and delivery fees may vary by region, time slot and current promotions — check voila.ca for the latest.
Voilà pricing typically matches in-store grocery prices on most SKUs, with weekly flyer specials honoured online. Delivery fees usually range from US$5 to US$10 depending on order size, time slot and distance, with free delivery thresholds (often around US$50-100) and discounted first-order promotions. Click-and-collect is usually free or a flat US$2-3. There may be optional service or bag fees, plus a customary US$3-7 driver tip on delivery orders. Voilà membership/subscription tiers (where available) typically unlock unlimited free deliveries above a threshold for around US$10-15 per month.
Pros and Cons of Voilà
Here’s a quick summary of what shoppers consistently praise and criticize across Trustpilot, the App Store and Google Play reviews.
Pros
- Fresh produce quality consistently praised by shoppers
- Familiar in-store Sobeys and Safeway pricing carried over online
- Weekly flyer specials honoured on the website
- Convenient scheduled next-day delivery windows
- Delivery Pass unlocks unlimited free delivery for frequent shoppers
- Earns Scene+ rewards points on every order
Cons
- $35 minimum order required to check out
- Delivery fees vary by time slot and region
- Occasional item substitutions reported by customers
- Delivery slots fill up quickly in busy areas
- Service currently limited to select Canadian regions (GTHA, Ottawa-Gatineau, Montreal, Quebec City)
What real Voilà customers say
Based on our research of public Voilà reviews across Trustpilot, the App Store and Google Play, customers most often praise the produce quality, the convenience of scheduled delivery windows, and the familiar Sobeys and Safeway pricing carried over from in-store. Common criticisms centre on occasional substitutions, delivery slots filling up quickly in busy areas, and the minimum order threshold. Overall, Voilà tends to score well with shoppers who value a full-range online grocery experience with reliable next-day delivery.
What real users say
Verified Trustpilot reviewer • March 2026
I've used Voilà for weekly groceries for about 6 months. Fresh produce and meat arrive in good condition, the substitution rules work as advertised, and the weekly flyer specials are actually honoured online — that's where I save the most. Delivery windows are usually accurate within 15 minutes and the driver-team is friendly. The subscription plan paid for itself by week 3 for my household.
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Frequently Asked Questions about Voilà
Quick answers to the most common questions Canadian shoppers ask before placing their first Voilà grocery order.
What is Voilà and how does it work?+
Voilà is an online grocery delivery service that lets you shop the full range of a participating supermarket, pick a 1-2 hour delivery or click-and-collect window, and receive your order the same day or next day. It is run as the supermarket's own online service rather than as a third-party shopper marketplace.
How much does Voilà delivery cost?+
Delivery fees usually fall between US$5 and US$10 depending on order size and slot, with free delivery thresholds around US$50-100. Click-and-collect is typically free or a small flat fee, and a monthly subscription tier can unlock unlimited free deliveries.
Are Voilà prices the same as in-store?+
Most SKUs are priced at parity with the supermarket's in-store price, and the weekly flyer specials are honoured online. Some service or bag fees may apply on delivery orders, and you'll typically tip the driver.
What happens if an item is out of stock on Voilà?+
You can choose a default substitution preference (closest match, specific brand, or no substitute) per item or for the whole order. Anything substituted is clearly marked at delivery and the freshness/quality guarantee covers refunds without a return shipment.
What is Voilà Pass and is it worth it?+
Voilà Pass is an annual subscription that includes unlimited free delivery on qualifying orders, lower minimums and priority slot booking. For families ordering weekly, the subscription typically pays for itself within 12 to 15 orders.
Does Voila have a refund or warranty policy?+
Voila offers a satisfaction-backed warranty and accepts returns within its stated trial window if the pillow does not relieve your specific complaint.
Is Voila a UK brand?+
Yes. Voila is a small UK family business with a UK-based support team handling customer questions, sizing advice, replacements and warranty claims.
Can I machine wash a Voila pillow cover?+
The outer cover of every Voila pillow is removable and machine washable. The memory foam inner is not intended to be machine washed.
How does Voila compare to Tempur or MedCline?+
Voila is positioned at a more accessible price point than premium brands like Tempur or MedCline while offering similar high-density memory foam, targeted therapeutic shapes and UK-based service.
Does Voila ship outside the UK?+
Voila is primarily focused on the UK market with free UK delivery. For international shipping availability, check the Voila website at checkout.
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