JivoChat Review Review
4.5 on G2 (200+ reviews)
JivoChat Review
★★★★★★★★★★5.0
4.5 on G2 (200+ reviews)
EASE OF USE4.4
VALUE FOR MONEY4.2
CUSTOMER SUPPORT4.3
FUNCTIONALITY4.4
JivoChat Overview
JivoChat is an omnichannel business messenger and live chat platform that unifies website chat, WhatsApp Business, Facebook Messenger, Instagram, Telegram, email, and phone calls into a single agent workspace. Built for small and mid-market businesses that want a single inbox for customer conversations without enterprise-tier pricing, JivoChat combines a customizable website widget, mobile apps, chatbots, and CRM integrations. Since 2012 it has been used by over 300,000 businesses worldwide and runs a freemium tier so teams can start conversing with visitors in minutes.
JivoChat's edge for growing businesses is omnichannel scope at a small-business price. The free tier covers five agents on website chat, and the Professional tier unlocks full omnichannel, chatbots, and integrations at under $19/agent/month — a fraction of Intercom or Zendesk. The Russian-origin platform also supports strong localization in 20+ languages.
- Live chat widget for web & mobile
- Omnichannel inbox (email, Instagram, WhatsApp, Telegram, Facebook, Apple Business Chat)
- CRM with visitor timeline & notes
- Callback requests & outbound calls
- Departments, routing rules & auto-invites
- Canned responses & translation on the fly
- Visitor list with real-time geo & source
- Mobile apps for iOS & Android agents
- Chatbot builder with no-code flows
JivoChat Pricing Plans
Basic — $0
unlimited chats, 5 agents
Professional — $19/agent/mo (annual)
unlimited history, CRM
Enterprise — custom
dedicated manager, SLA
14-day free trial of Professional
Annual billing saves ~30%
JivoChat Phone from $11/agent/mo (add-on)
WhatsApp, Telegram, Messenger, Instagram channels
Shopify, WordPress, HubSpot integrations
JivoChat offers a free Basic plan and one paid Professional plan billed per-agent. Larger teams move to Enterprise pricing with custom quoting. All plans include omnichannel inbox, mobile apps and integrations.
- Basic: $0 — unlimited chats, 5 agents max, web app, mobile apps, 14-day chat history
- Professional: $19/agent/month (annual) or $29/agent/month (monthly) — unlimited history, callbacks, CRM integrations, automatic triggers, visitor monitoring
- Enterprise: Custom pricing — dedicated account manager, custom roles, advanced security, SLA-backed support
- 14-day free trial of Professional plan, no credit card required
- Annual billing typically saves about 30% versus monthly
- JivoChat phone (cloud telephony) sold separately starting $11/agent/month
- Includes WhatsApp, Telegram, Facebook Messenger, Instagram, Apple Business Chat channels
- Integrations with Shopify, WordPress, Pipedrive, HubSpot and Zapier
Pricing per jivochat.com 2026 published rates.
What JivoChat Users Are Saying
JivoChat holds 4.7+ ratings on G2 and Capterra. Reviewers highlight the visual monitoring, the generous free tier, and the depth of omnichannel in a single license, though native English support can lag behind its core Russian and Portuguese markets.
What real users say
Founder, DTC Apparel Brand • Mar 7, 2026
We consolidated Instagram DMs, WhatsApp, and site chat into JivoChat. Response times dropped by 70% and we can see which agent closed each lead.
EASE OF USE5.0
VALUE FOR MONEY4.0
CUSTOMER SUPPORT4.0
FUNCTIONALITY4.0
Top JivoChat Alternatives
If JivoChat is not the right fit, the top 2026 live-chat alternatives are:
Tidio
Live chat and chatbots for SMBs.
LiveChat
Polished chat for sales and support.
Tawk.to
A capable free live-chat tool.
Intercom
AI-first customer messaging.
JivoChat — Frequently Asked Questions
Common questions from support, sales, and ecommerce teams evaluating JivoChat for website chat and WhatsApp Business.
Is JivoChat free?+
Yes. JivoChat offers a permanent free plan for up to five agents with basic live chat features. Omnichannel, chatbots, and CRM integrations require the paid Professional or Business plans.
How much does JivoChat cost?+
JivoChat Professional starts around $19/agent/month billed annually, Business around $38/agent/month. Volume discounts apply above 10 agents.
Does JivoChat integrate with WhatsApp Business?+
Yes. JivoChat is an official WhatsApp Business API partner; you can route WhatsApp conversations directly to agents or chatbots.
Can JivoChat replace Intercom or Zendesk?+
For SMB use cases — live chat, omnichannel inbox, basic chatbots, and lightweight CRM — JivoChat often replaces Intercom or Zendesk at a fraction of the cost. Larger enterprises with complex workflows usually outgrow it.
Does JivoChat work on Shopify or WordPress?+
Yes. One-click installs are available for Shopify, WordPress, WooCommerce, PrestaShop, Magento, Wix, Tilda, and custom HTML sites.
Does JivoChat have a mobile app?+
Yes. Native iOS and Android apps support full agent workflows including omnichannel messaging, push notifications, and canned responses.
Can I build chatbots in JivoChat?+
Yes. JivoChat includes a visual chatbot builder for lead qualification, FAQ answering, and routing logic; advanced flows can integrate with Dialogflow.
Is JivoChat GDPR compliant?+
Yes. JivoChat supports GDPR data-processing agreements, EU data residency on Business plans, and visitor consent toggles on the widget.
Does JivoChat support voice calls?+
Yes. A built-in SIP phone lets agents take calls from the website widget and route to the same inbox.
Is there an API?+
Yes. JivoChat offers a REST API for custom integrations plus webhooks for chat events.
Ready to try JivoChat Review?
We may earn a commission if you sign up through our links, at no extra cost to you.
