Hiver Review Review

Name: Hiver Review Review
Item: Hiver Review
Rating: 4.6
Author: TheBusinessTrades

Hiver Review

★★★★★★★★★★4.6

Hiver Review

Read review Try Hiver

EASE OF USE4.7

FEATURES4.5

SUPPORT4.6

VALUE FOR MONEY4.4

What is Hiver?

Hiver is the worlds first Gmail-based help desk and shared inbox tool, trusted by over 10,000 companies to deliver better customer service without leaving Gmail. It turns Gmail into a collaborative inbox where teams can assign emails, track status, share notes, and measure performance, all without learning a new tool.

Hiver brings professional help desk features directly into Gmail so teams can support customers where they already work:

Assign emails to teammates with one click
Shared inboxes for support@ and info@ addresses
Collision alerts to prevent duplicate replies
Internal notes and @mentions on email threads
Email templates and canned responses
Automation rules for routing and tagging
Analytics on response time, resolution, and CSAT
Multi-channel support for WhatsApp, chat, and voice

Hiver Pricing Plans

Lite plan starting around $19 per user per month

Pro plan with advanced automations and analytics

Elite plan with SLA management and IP restrictions

7-day free trial with full feature access

Works inside Gmail and Google Workspace

Multi-channel add-ons for chat, WhatsApp, and voice

Knowledge base and AI assistance options

24/7 support on higher tiers with dedicated success manager

Hiver is a Gmail-based shared inbox and helpdesk for teams. Pricing is per-user with a 2-seat minimum on all paid tiers. Annual billing saves about 25-30% versus monthly, and a free plan covers small teams getting started.

Free: $0 — up to 10 users, 2 shared inboxes, basic email collaboration, notes & @mentions, basic analytics, mobile apps
Growth: $25/user/month (annual) or $35/user/month — unlimited shared inboxes, email templates, basic automations, SLA management, CSAT surveys, Slack integration, 5 light users
Pro: $45/user/month (annual) or $55/user/month — advanced automations, multi-channel (live chat, WhatsApp, Voice), AI summary & writing, 25 mailboxes, 10 Docs sites, 50 light users, concierge onboarding
Elite: $75/user/month (annual) or $95/user/month — unlimited mailboxes, round-robin assignment, skill-based auto-assignment, custom reports, advanced security, dedicated account manager, call-back support

Hiver does not charge for add-ons — everything in each plan tier is included. A 7-day free trial covers all paid plans, and you can upgrade or downgrade anytime. Hiver natively integrates with Gmail, Google Workspace, Salesforce, HubSpot, Slack, and offers a full REST API on Pro+ plans.

What Gmail Teams Say About Hiver

Hiver is loved by Gmail-based support teams at companies like Flexport, Harvard University, and Vacasa. Here is what real users are saying:

What real users say

Emma R.

Verified G2 reviewer • March 1, 2026

We evaluated several help desks and Hiver won because our team could keep using Gmail, which they already loved. Setup took minutes, assignment and internal notes replaced a lot of Slack pings about who is handling which email, and analytics finally gave us visibility into response times. CSAT scores improved within the first month.

Ease of Use4.7

Features4.5

Support4.6

Value for Money4.4

Top Hiver Alternatives

If Hiver is not the right fit, the top 2026 shared-inbox and helpdesk alternatives are:

Front

Collaborative shared inboxes.

Help Scout

Simple, human-friendly support.

Gmelius

Gmail-based collaboration and helpdesk.

Zendesk

Full-featured support suite.

Frequently Asked Questions About Hiver

Got questions about Hiver? Here are answers to the most common ones from Gmail teams considering the platform.

What is Hiver and how does it work?+

Hiver is a help desk and shared inbox solution built on top of Gmail. It adds collaboration features like assignment, shared inboxes, notes, and analytics inside Gmails interface via a Chrome extension, so support teams can manage customer emails together without leaving Gmail.

How much does Hiver cost?+

Hiver plans start around $19 per user per month for the Lite plan, with Pro and Elite tiers adding advanced features like automations, deeper analytics, SLA management, and integrations. Annual billing offers discounts, and a 7-day free trial is available.

Does Hiver work with Google Workspace?+

Yes. Hiver is designed for Google Workspace (G Suite) and works seamlessly with Gmail. You install it as a Chrome extension, grant access to your shared inboxes, and Hiver adds its features to Gmails sidebar.

Can I use Hiver with a regular Gmail account?+

Hiver is primarily built for team use cases and works with Google Workspace accounts. Personal Gmail accounts have limited Hiver functionality. For full features, a Google Workspace account is recommended.

Does Hiver support multiple shared inboxes?+

Yes. Hiver supports multiple shared inboxes like support@, sales@, billing@, and any custom addresses your team uses. Each inbox has its own settings, assignments, and analytics.

Can Hiver automate email workflows?+

Yes. Hiver includes a powerful automation engine that can auto-assign emails based on subject, sender, or content, apply tags, trigger responses, and route emails through custom workflows. Rules are easy to set up without code.

Does Hiver integrate with other tools?+

Hiver integrates with Slack, Jira, Asana, Salesforce, Zapier, QuickBooks, and many other tools. This lets support teams share context, create tickets, or trigger actions in other systems directly from an email thread.

Does Hiver include analytics?+

Yes. Hiver offers robust analytics covering first response time, resolution time, team workload distribution, customer satisfaction (CSAT) scores, SLA compliance, and more. Dashboards can be filtered and exported.

Is Hiver secure?+

Yes. Hiver is SOC 2 Type 2 certified, HIPAA compliant (on eligible plans), and ISO 27001 certified. It encrypts data in transit and at rest and follows strict security and privacy protocols for customer data.

Can Hiver handle channels beyond email?+

Yes. Hiver has expanded to support WhatsApp, live chat, voice, and a knowledge base, turning it into a multi-channel help desk while keeping Gmail as the primary agent workspace for email.