Epos Now Review Review
4.5 (verified) on G2 & Capterra
Epos Now Review
4.5 (verified) on G2 & Capterra
Epos Now Overview
Epos Now is one of the most established cloud-based POS providers in the world, serving more than 64,000 retail and hospitality businesses across 71 countries. The platform combines touchscreen POS hardware, intuitive sales software, inventory management, employee tracking, customer relationship features, and integrated reporting in a single subscription product that scales from single-location independents to multi-location franchises.
What sets Epos Now apart is the breadth of its app store — more than 100 third-party integrations across accounting, payments, ecommerce, loyalty, and staff scheduling — paired with hardware bundles that include everything from countertop terminals and printers to kitchen display systems. The brand has built a 4.5-star Trustpilot reputation in 2025 with strong reviews from independent retailers and restaurants who appreciate the predictable monthly cost and the depth of reporting available in the cloud back office.
Epos Now Features — What You Get?
Epos Now combines touchscreen POS hardware, cloud-based sales software, inventory management, employee tracking, and detailed reporting in a single integrated platform. Industry-specific configurations for retail, hospitality, restaurants, cafes, and salons mean you can launch quickly without building custom workflows. Real-time inventory tracking, automatic reorder thresholds, and SKU-level product analytics keep your shop floor data accurate across single or multi-location setups.
The cloud back office gives you live sales dashboards, compare-period reporting, employee performance metrics, and exportable CSV/Excel reports — all accessible from any browser. The Epos Now App Store unlocks 100+ integrations across accounting (Xero, QuickBooks, Sage), email marketing, ecommerce (WooCommerce, Shopify), staff scheduling, and payment processors. Hardware bundles include the touchscreen terminal, cash drawer, receipt printer, and optional scanner or kitchen display systems for hospitality operations.
Top Epos Now Services
Cloud POS Software for Retail and Hospitality
Touchscreen Terminal and Hardware Bundles
Real-Time Inventory and Stock Management
Employee Performance and Timesheet Tracking
Detailed Sales Reporting and Custom Dashboards
Built-In Loyalty Program and Customer CRM
100+ App Integrations (Xero, QuickBooks, Shopify, Mailchimp)
Epos Now Payments In-Person Card Processing
Epos Now Price Plans
Epos Now offers tiered pricing for retail and hospitality businesses, combining an upfront hardware cost with a monthly software subscription. Below are publicly listed pricing tiers from posusa.com, business.com, and the official Epos Now site at the time of this review. Contract terms typically run 12 to 36 months — confirm the latest terms during your sales call.
POS Software Subscription — From $79/month
Cloud-based POS software with the core sales register, basic reporting, and unlimited products and users. Suitable for small single-location retailers and cafes.
Standard Plan — Around $79/month (with hardware bundle starting $249)
Includes the full cloud POS software, complete touchscreen hardware bundle (terminal, cash drawer, receipt printer), and access to the core integrations and reporting suite.
Premium Plan — Custom pricing — contact sales
Multi-location operations, advanced reporting, dedicated account management, and priority 24/7 support. Independent reviews report typical Premium pricing in the $99 to $149 per month range per location.
Hardware Bundles — From $249 upfront (regular retail $1,049 — current promo from $249)
Complete countertop POS bundles including touchscreen terminal, cash drawer, receipt printer, and optional scanner. Hospitality bundles include kitchen display systems and tablet ordering devices.
Epos Now Payments — 2.6% + $0.10 per in-person transaction
Optional integrated card processing. Independent processors can also be connected through the Epos Now App Store.
Pros and Cons of Epos Now
Pros
- 4.5-star Trustpilot rating in 2025 with strong reviews from independent retailers
- 100+ third-party integrations across accounting, ecommerce, and marketing
- Industry-specific setups for retail, hospitality, salons, and cafes
- Real-time inventory and multi-location management built in
- Detailed sales reporting with comparison periods and CSV exports
- Cloud back office accessible from any browser, desktop, or mobile
Cons
- Long contract terms (typically 12 to 36 months) reported in independent reviews
- 24/7 support tier costs extra above the standard plan
- Cancellation process can be slow with persistent charges reported
- Hardware bundle upfront cost may be a barrier for the smallest operators
- Limited payment processor choices on the integrated payments product
On G2 and Capterra, Epos Now averages 4+ stars with most reviewers praising the ease of use, intuitive navigation, and depth of sales reporting. The Trustpilot score sits at 4.5/5 as of December 2025 (eposnow.com Trustpilot page). Common positive themes are quick setup, useful comparison reporting, and the value of the app integrations. Negative reviews most often cite long contracts and complicated cancellation processes — buyers should review the contract terms carefully before signing.
What real users say
Capterra Verified Reviewer • 2025-09-22
Switched our boutique retail shop from a legacy POS to Epos Now and the difference in everyday speed and reporting is real. Cloud access means I can check sales from home, the touchscreen is responsive, and the inventory module saves me hours each week compared to manual spreadsheets. Setup help from the implementation team was thorough.
Source: paraphrased from public Capterra review — https://www.capterra.com/p/152638/Epos-Now/reviews/
G2 Verified Restaurant Owner • 2025-11-30
Use Epos Now in our family restaurant — the kitchen display system bundle was the deciding factor. Order accuracy went up immediately and the table-tracking helped during weekend rushes. App integrations with our accounting software work well. Support is responsive on weekdays but 24/7 is a paid add-on which is worth knowing upfront.
Source: paraphrased from public G2 review — https://www.g2.com/products/epos-now/reviews
Trustpilot Cafe Owner • 2026-01-15
Running a coffee shop with Epos Now for the last 18 months. Pros are the speed of the till, the loyalty program built into checkout, and the integration with Xero. The contract length was longer than I expected and the upfront hardware cost was meaningful, but the monthly software fee has been predictable and the reporting depth justifies the price.
Source: paraphrased from public Trustpilot review — https://www.trustpilot.com/review/eposnow.com
Top Epos Now Alternatives
Epos Now competes in a crowded POS market. Depending on business size, contract preference, and payment processor flexibility, these alternatives may be a better fit.
Square for Retail
— Month-to-month POS with no long-term contract, transparent flat-rate payment processing, and free starter hardware.
Lightspeed Retail
— Premium cloud POS for serious retailers with strong inventory management and ecommerce sync.
Toast POS
— Restaurant-first POS with deeply integrated kitchen display, online ordering, and payroll.
Shopify POS
— Best-in-class for retailers selling both online and in store, with unified inventory and customer data.
Clover
— Flexible POS hardware lineup with strong app store and integrated processing through Fiserv.
Epos Now Frequently Asked Questions
How much does Epos Now cost?+
The cloud POS software starts at $39 per month, with the standard plan including hardware bundles starting at $349 upfront with $79 per month software fees. Premium plans for multi-location and 24/7 support are quoted custom — typically reported in the $99 to $149 per month per location range.
Is there a long-term contract with Epos Now?+
Yes — Epos Now contracts typically run 12 to 36 months, depending on the plan and hardware financing. Independent reviews highlight contract length and cancellation process as common friction points, so confirm the exact terms during your sales call before signing.
Does Epos Now work for restaurants and hospitality?+
Yes — hospitality is one of the platform's strongest verticals. Bundles include kitchen display systems, tablet ordering, table management, and split-bill functionality alongside the core POS hardware. The platform is used by cafes, full-service restaurants, bars, and quick-service operators.
Can I use Epos Now with my own card processor?+
Yes — Epos Now integrates with multiple third-party payment processors through its App Store, in addition to offering Epos Now Payments (2.6% + $0.10 in-person). This is more flexible than POS systems locked to a single processor.
Does Epos Now integrate with accounting software?+
Yes — Xero, QuickBooks, and Sage integrations are available through the Epos Now App Store, alongside Mailchimp, WooCommerce, Shopify, and dozens of staff scheduling and loyalty tools. More than 100 integrations are available at the time of this review.
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